Refund & Exchange Policy

REFUNDS AND EXCHANGES

If something isn’t right, or you change your mind, we are happy to accept a return subject to the Refund and Exchange Policy below.

OUR REFUND AND EXCHANGE POLICY

GENERAL
  1. Items purchased online can be returned for a refund via post, or can be returned in-store for a refund or exchange.
  2. Shipping costs will not be refunded.
  3. Refunds will only be paid by bank transfer.
CHANGE OF MIND

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:

  1. Item(s) must be returned within 14 days of purchase.
  2. Item(s) must be unused with all original tags/labels attached and in original packaging.
  3. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you once we have received the returned item back and confirmed that it meets conditions 1-2 above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
FAULTY

If an item is faulty we will provide a replacement product provided the item is returned within the warranty period.

RETURN INSTRUCTIONS

Items can be returned in one of the following ways:

  1. Return by Malawi Postal Courier to our store.
  2. Return in-store for a refund of the purchase price or an exchange.

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